Return Policy

Thanks so much for choosing Charleston Soy Works! We're here to make sure you're happy with your purchase. If for any reason you're not completely satisfied, don’t worry! You can reach out to us within 14 days of receiving your item to request an exchange—just remember, we aren’t able to offer refunds, and shipping costs from your original order are non-refundable too.

To be eligible for an exchange, please ensure your item is unused, has its labels, and is in the original packaging. You’ll also need to provide your receipt or proof of purchase.

To initiate the exchange process, just email us at charlestonsoyworks@yahoo.com.  We'll send you a return shipping label along with instructions on how to send your package back. Remember, we can only accept items returned to us after you’ve requested an exchange. You'll be responsible for the shipping costs for returning the item.

If you have any questions about the exchange process, feel free to reach out to us at charlestonsoyworks@yahoo.com.

As for any damages or issues, please check your order as soon as it arrives. If anything is defective, damaged, or if you received the wrong item, let us know right away! Include some photos of the issue so we can help you out.